Maitland Ruthven collects, stores and uses information provided by you. We take your privacy seriously and work in in accordance with UK GDPR (General Data Protection Regulation).

 

This Privacy Policy does not apply to the practices of third party services which Maitland Ruthven neither owns nor controls including any which are accessed through our website.

 

Information we collect from you

Name
Postal Address
Email Address
Telephone Number
Additional Information (for a custom order) if you contact us directly
Credit Reference Information (for Trade orders)
IP Addresses

Why do we need this information and how do we use it?

Process and fulfil orders
Make deliveries
Respond to queries and provide customer support
Improve products and services
Our mailing list and Newsletter, if you sign up for them

 

We use Google Analytics and Wix Analytics to improve products, services and general efficiency of our website.
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We use cookies and other similar technologies for functionality of our website and analytics.

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.

 

Where do we get personal information from?

The information is provided directly by you through our website or in any other way, e.g. by telephone or email or
through direct contact at fairs or other outlets.

How long do we retain information?

We retain your information for a period of 2 years in order to comply with our legal obligations. In the event of an order
being taken by telephone, your financial information is destroyed after 24 hours.

Sharing of information

Maitland Ruthven will not share your personal information with any third parties with the exception of those entrusted
to carry out specific tasks, e.g. delivery companies.

 

Payment information

Purchases made via the Maitland Ruthven online shop are paid through WIX, PayPal or Stripe. ????? We do not
receive payment details such as bank/credit card numbers or bank account details. This information is stored
securely by WIX ?????

Your Rights​

 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure - You have the right to ask us to delete your personal information.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.​

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Further information

For any information regarding our Privacy Policy, to raise concerns or make a complaint, please contact us at:-

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eleanor@maitlandruthven.co.uk

or write to

Maitland Ruthven
22 Dunglass Road
Coldstream
Berwickshire
TD12 4FD
Telephone: 07812 374422